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Lecture Notes
A look into how to make a sales pitch to customers who may be interested in the purchase of a heat pump HVAC system. This lecture describes how to build initial rapport, and how to promote your companies expertise. The seller then scopes out the needs of the customer. From this information the...
Problem Set
1. Explain three benefits of air source heat pumps compared to fossil fuel heating systems.
Problem Set
1. True/False: A salesperson must remain consistent to his/her communication style, without taking into consideration the customer’s communication style. 2. True/False: Talking about the company’s expertise and experience regarding heat pump installations might be harmful for closing the sale.
Problem Set
1. As a technical expert in heat pump technology, you should have a ‘Design Questionnaire’ to go over with the customer. What is the purpose of the ‘Design Questionnaire?’ a. Assess if the building is appropriate for such a system, where to place the system, the size of the system, and an estimate...
Problem Set
1. The installation of a heat pump has both economic and environmental benefits. A heat pump reduces the amount of energy use and therefore energy costs. Also, switching from gas-powered heating to electricity-powered systems will avoid air pollution from burning natural gas.
Problem Set
1. Closing the heat pump installation deal might raise objections regarding which of the following? a. Capital investment cost of the system. b. Worries about the system working in the customer’s climate/location. c. Maintenance cost of the system. d. Aesthetics of the system. e. All of the above.
Teaching Material
This image represents a plumbing layout that can be used to help determine if WaterSense criteria is met.
Problem Set
For the plumbing layout below, assuming all pipes are copper M and 3/4 inches in diameter (0.824 inches for the inner diameter), calculate the theoretical volume of water stored between the water heater and the farthest fixtures, to determine if the system can meet the EPA’s WaterSense® 0.5 gallon...
Teaching Material
Map that details information on the electrification of California infrastructure.
Problem Set
What is the most common cause of moisture failure in a building? Improper management of bulk water Air movement Evaporation Diffusion
Lecture Notes
These lecture notes provide information about the four major ways moisture can enter a building assembly.
Teaching Material
Video describing a combustion safety test and how to fix resulting issues for a house in Alaska.
Problem Set
Which type of low-emission coating is characterized by a low solar heat gain coefficient (SHGC), and a low visible transmittance (VT)?
Problem Set
Which of the following professionals need an understanding of building codes but do not apply building codes in their normal job duties? A. electricians B. plumbers C. realtors D. architects
Lecture Notes
These are lecture notes to support the learning objectives related to the codes and standards module and focusing on level 4 content.
Lecture Notes
These are lecture notes to support the learning objectives related to the codes and standards module and focusing on level 3 content.
Lecture Notes
These are lecture notes to support the learning objectives related to the codes and standards module and focusing on level 1 content.
Lecture Notes
These are lecture notes to support the learning objectives related to the codes and standards module and focusing on level 2 content.
Teaching Material
This is a list of excellent codes and standards references that can provide material and tools for training.
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