A look into how to make a sales pitch to customers who may be interested in the purchase of a heat pump HVAC system. This lecture describes how to build initial rapport, and how to promote your companies expertise. The seller then scopes out the needs of the customer. From this information the...
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1. Explain three benefits of air source heat pumps compared to fossil fuel heating systems.
1. True/False: A salesperson must remain consistent to his/her communication style, without taking into consideration the customer’s communication style. 2. True/False: Talking about the company’s expertise and experience regarding heat pump installations might be harmful for closing the sale.
1. As a technical expert in heat pump technology, you should have a ‘Design Questionnaire’ to go over with the customer. What is the purpose of the ‘Design Questionnaire?’ a. Assess if the building is appropriate for such a system, where to place the system, the size of the system, and an estimate...
1. The installation of a heat pump has both economic and environmental benefits. A heat pump reduces the amount of energy use and therefore energy costs. Also, switching from gas-powered heating to electricity-powered systems will avoid air pollution from burning natural gas.
1. Closing the heat pump installation deal might raise objections regarding which of the following? a. Capital investment cost of the system. b. Worries about the system working in the customer’s climate/location. c. Maintenance cost of the system. d. Aesthetics of the system. e. All of the above.
This image represents a plumbing layout that can be used to help determine if WaterSense criteria is met.
For the plumbing layout below, assuming all pipes are copper M and 3/4 inches in diameter (0.824 inches for the inner diameter), calculate the theoretical volume of water stored between the water heater and the farthest fixtures, to determine if the system can meet the EPA’s WaterSense® 0.5 gallon...
Map that details information on the electrification of California infrastructure.
What is the most common cause of moisture failure in a building? Improper management of bulk water Air movement Evaporation Diffusion
These lecture notes provide information about the four major ways moisture can enter a building assembly.
Video describing a combustion safety test and how to fix resulting issues for a house in Alaska.
What are some characteristics of gas fills?
Which type of low-emission coating is characterized by a low solar heat gain coefficient (SHGC), and a low visible transmittance (VT)?
Which of the following professionals need an understanding of building codes but do not apply building codes in their normal job duties? A. electricians B. plumbers C. realtors D. architects
These are lecture notes to support the learning objectives related to the codes and standards module and focusing on level 4 content.
These are lecture notes to support the learning objectives related to the codes and standards module and focusing on level 3 content.
These are lecture notes to support the learning objectives related to the codes and standards module and focusing on level 1 content.
These are lecture notes to support the learning objectives related to the codes and standards module and focusing on level 2 content.
This is a list of excellent codes and standards references that can provide material and tools for training.